Shipping policy

Last updated: August 22, 2026

Where We Ship

MSTEAMER currently ships only to eligible delivery addresses in the United States. If checkout does not accept a destination, we cannot ship to that address at this time.

Shipping Options

  • Standard shipping: Free. Estimated carrier transit time is 3 to 5 business days.
  • Express shipping: $15. Estimated carrier transit time is 1 to 2 business days.

The shipping options available for a specific order are displayed at checkout. Transit windows begin after the order has been processed and accepted by the carrier. Business days exclude weekends and federal holidays.

Order Processing

Orders are processed on business days. You will receive an order confirmation after checkout and a shipping confirmation when the order leaves our fulfillment process. If no shipping date is stated, we will ship within 30 days of the order or contact you to request consent to a delay and offer the option to cancel for a prompt refund.

Delivery Estimates

Delivery dates are estimates, not guarantees, unless expressly identified as guaranteed. Carrier congestion, severe weather, service interruptions, address problems, and other events outside our reasonable control can affect delivery.

Tracking

When tracking is available, it is sent to the email address used at checkout. Tracking may take up to 48 hours to update after the carrier receives the parcel.

Address Accuracy and Changes

Please verify your delivery address before submitting the order. Email support@msteamer.com as soon as possible if a correction is needed. We cannot guarantee an address change after an order enters processing or ships.

Lost, Delayed, or Damaged Parcels

If tracking shows no movement for an unusual period, if a parcel is marked delivered but cannot be located, or if it arrives damaged, contact us with your order number and any relevant photos. We will review the shipment with the carrier and explain the available resolution.

Returned or Refused Parcels

If a parcel is returned because of an incorrect address, refusal, or failure to collect it, contact us. Any reshipment charge or refund adjustment will be disclosed before we proceed and will be applied only as permitted by law.

Contact

Shipping questions can be sent to support@msteamer.com.