Refund policy

Last updated: August 22, 2026

30-Day Return Policy

You may request a return within 30 days after your order is delivered. To start a return, email support@msteamer.com with your order number and the reason for the request.

Eligibility

You may test the MSTEAMER at home as directed in the instructions. To remain eligible for return, the product must be clean, complete, and free from damage beyond reasonable testing. Include all supplied parts, accessories, manuals, and the original packaging when reasonably available.

Products damaged by misuse, improper voltage, overfilling, alteration, unauthorized repair, commercial use, failure to follow instructions, or ordinary wear after the 30-day period are not eligible under this policy. This does not limit rights that cannot be excluded by law.

Return Authorization

Do not send the product before receiving return authorization. If the return is accepted, we will provide the correct return address and instructions. Products sent without authorization, or sent to our company mailing address, may be delayed or refused.

Damaged, Defective, or Incorrect Items

Inspect the order after delivery and contact us promptly if the item is damaged, defective, or incorrect. Include the order number and clear photos or video when relevant. For an approved claim, we will provide an appropriate replacement, repair, return label, or refund as required by the circumstances and applicable law.

Return Shipping

For a change-of-mind return or a return under the 30-day trial when the product is not defective, return shipping is the customer's responsibility. If the item arrived damaged, defective, or incorrect, we will cover the approved return or replacement cost.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit.

The free Standard shipping charge has no refundable value. An optional Express shipping charge is not refundable for a change-of-mind return, but it will be refunded when required by law or when the return results from our error or an approved defective item claim.

Exchanges

The fastest way to obtain a different item is to complete the approved return and place a new order. For a damaged, defective, or incorrect item, contact us before ordering a replacement so we can review the available resolution.

Cancellations and Order Changes

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a change or cancellation after the order enters processing. If an order has already shipped, the return procedure above applies.

Contact

Return and refund questions can be sent to support@msteamer.com.